OLA MOP – Privacy Policy

We may collect the following types of information:

Personal Information: Name, phone number, and service address.

Verification Data: SMS verification codes.

Booking Data: Service details, booking dates, locations, and service type.

Payment Data: Transaction details such as amount, date, and payment method via secure gateways.

Device & Usage Data: Device type, operating system, IP address, and in-app activity.

Your data is used to:

• Create and verify user accounts.
• Manage home and cleaning service bookings.
• Process online payments securely.
• Improve service quality and user experience.
• Communicate booking updates or important notices.
• Comply with UAE laws and regulations.

OLA MOP does not sell or rent personal data.

Limited data may be shared with:

Service Providers: To fulfill booked services.

Technical Providers: Payment gateways, SMS services, and hosting providers.

Legal Authorities: When required by law.

We apply reasonable technical and organizational safeguards to protect your data.

All payments are handled through secure, industry-compliant gateways.

However, no online transmission method is completely secure.

Users may request account and data deletion directly from within the OLA MOP application.

Data will be deleted within a reasonable timeframe unless retention is legally required.

OLA MOP may use cookies or analytics tools to improve functionality and performance.

No sensitive personal data is collected through these tools.

We retain data only as long as necessary to provide services, resolve disputes, and meet legal obligations.

You have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of your data.
• Withdraw consent at any time.

OLA MOP does not knowingly collect personal data from children without parental consent.

This Privacy Policy may be updated periodically.

Continued use of OLA MOP indicates acceptance of the updated policy.

The OLA MOP Team application (used by professionals and service providers) requests access to the device camera to support on-site service delivery.

Purpose of camera access:

• Capture 'before' photos of the work area at the start of each booking to document its initial condition.
• Capture 'after' photos once the job is completed so the customer and our team can verify the final result.
• Provide evidence for quality assurance and to resolve any customer complaints or disputes fairly.

The camera is activated only from within the application and only when the professional explicitly chooses to attach photos to an active booking. OLA MOP does not record, stream, or capture images in the background, and the camera is never accessed without the professional's direct action.

Captured photos are uploaded to OLA MOP's secure servers and are accessible only to the customer linked to the booking, the assigned professional, and authorized OLA MOP administrators for the purpose of service verification. These photos are not shared with third parties, used for advertising, or processed by any external service.

Professionals may revoke camera permission at any time from their device settings. Please note that disabling the camera will prevent completing bookings that require photo documentation.

For privacy-related inquiries, please contact us through the application.