OLA MOP – Privacy Policy
Last Updated: 12 March 2026
This Privacy Policy explains how OLA MOP ("the Platform") collects, uses, and protects your personal information when you use the Ola home services and cleaning services application.
By using OLA MOP, you agree to the collection and use of your data as described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, and service address.
Verification Data: SMS verification codes.
Booking Data: Service details, booking dates, locations, and service type.
Payment Data: Transaction details such as amount, date, and payment method via secure gateways.
Device & Usage Data: Device type, operating system, IP address, and in-app activity.
2. How We Use Your Information
Your data is used to:
- Create and verify user accounts.
- Manage home and cleaning service bookings.
- Process online payments securely.
- Improve service quality and user experience.
- Communicate booking updates or important notices.
- Comply with UAE laws and regulations.
3. Data Sharing
OLA MOP does not sell or rent personal data.
Limited data may be shared with:
Service Providers: To fulfill booked services.
Technical Providers: Payment gateways, SMS services, and hosting providers.
Legal Authorities: When required by law.
4. Data Security
We apply reasonable technical and organizational safeguards to protect your data.
All payments are handled through secure, industry-compliant gateways.
However, no online transmission method is completely secure.
5. Account & Data Deletion
Users may request account and data deletion directly from within the OLA MOP application.
Data will be deleted within a reasonable timeframe unless retention is legally required.
6. Cookies & Analytics
OLA MOP may use cookies or analytics tools to improve functionality and performance.
No sensitive personal data is collected through these tools.
7. Data Retention
We retain data only as long as necessary to provide services, resolve disputes, and meet legal obligations.
8. User Rights
You have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your data.
- Withdraw consent at any time.
9. Children's Privacy
OLA MOP does not knowingly collect personal data from children without parental consent.
10. Policy Updates
This Privacy Policy may be updated periodically.
Continued use of OLA MOP indicates acceptance of the updated policy.
11. Contact
For privacy-related inquiries, please contact us through the application.